Shipping Policy

At LUNAESCENT, we strive to process and ship every order as quickly as possible so you can begin experiencing LUNAESCENT as soon as possible.

Order Processing

Orders are typically processed and shipped within 1-2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Most U.S. orders arrive within 4-8 business days after shipment.

Expedited shipping options are available at checkout.

Please note that delivery times are estimates and may occasionally be affected by weather, holidays, customs processing, carrier delays, or other circumstances beyond our control.

Free Shipping

We are pleased to offer free standard shipping on all U.S. orders of $50 or more.

Shipping Rates

Standard shipping within the continental United States is a flat rate of $6.99 for packages weighing up to one pound.

For larger orders or expedited shipping options, shipping charges will be calculated and displayed during checkout before you complete your purchase.

International Shipping

We currently ship to Canada, Mexico, and select international destinations, with plans to expand to additional countries in the future.

International delivery times vary depending on destination and customs processing.

Please note:

• International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
• These charges are not included in your order total or shipping costs.
• All international sales are final. Please review your order carefully before completing your purchase.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number.

You will also receive a delivery notification once your package has been delivered.

Lost or Delayed Shipments

If your package appears delayed or you have not received your order within a reasonable timeframe, please contact us at info@lunaescent.com.

We'll be happy to assist you in working with the shipping carrier to locate your package whenever possible.

Questions?

If you have any questions about shipping, we're here to help.

Email: info@lunaescent.com

Phone: 562-666-2273